Computar Inc. has two locations:
Headquarter
565 Moody Street
Waltham, MA 02154
Phone: 781-642-8827
Fax: 781-642-8871
Worcester Office
1280 Grafton Street
Worcester, MA 01608
Phone: 508-752-7001
Fax: 508-642-7203
Note that the website for Compustar is www.compustarpc.com, not compustar.com.
You can also get their website by googling "Compustarpc" or "Compustar pc"
WHAT REALLY HAPPENED:
I had an oral agreement with David Chang (one of the owners) for him to replace my computer's defective Asus 754 Socket motherboard for $195.00. Mr. Chang made several attempts to locate a compatible motherboard, yet ultimately told me that he was unable to locate the part, thus failing to live up to the terms of our agreement. When I went to pick up the computer, which was never repaired, Mr. Chang charged me a $45.00 diagnostic fee. At no point was I ever informed of this charge.
MR. CHANG'S FIRST FICTITIOUS ACCOUNT OF WHAT HAPPENED:
Mr. Chang's response below, dated 03/16/2007 is from the credit card chargeback reversal reason. (He was successful at reversing my chargeback):
"I spend hours Diagnose PC.(The $45 is us store diagnose Fee) [UNDISCLOSED NAME] been to us store before for other Service. This time [UNDISCLOSED NAME] don't want to pay for it. Because we do not want to fix and that why he don't want to pay anything.
Thank You
David Chang"
Mr. Chang is saying here that he doesn't want to fix the problem, and that's why I don't want to pay. It's puzzling to me why a computer repair service would say that they don't want to fix a problem. This changes later, as you will see. Also, I was never at the store for service beforehand, though I once bought a computer case from the store. I fail to see the relevance of this issue though.
MR. CHANG'S SECOND FICTITIOUS ACCOUNT OF WHAT HAPPENED:
Mr. Chang's response below, dated 06/13/3007 is from the Better Business Bureau complaint I filed:
"$45 is store diagnose fee. I have sign on the wall for my customers. I told him the motherboard may come 3 days. But it did not. He does not want to wait another day. There is nothing I can do."
Notice how a "sign on the wall" suddenly appears in this version of events. There may be a sign there now, but there was absolutely no sign then. This actually changes to a "giant" sign in a third fictitious account Compustar gave to the Attorney General. I did not include this account because there is no written record.
The main point here -- the real contradiction is that unlike the first version of events where Mr. Chang mysteriously declines to fix the problem, now Mr. Chang is prepared to fix the problem, yet I don't want to wait for a part. This version of events is actually closer to the truth in that Mr. Chang told me that there was a "two" day wait for a part that I in fact agreed to and waited for. After two days of my computer collecting dust in his store, Mr. Chang told me that he was unable to obtain the part, yet I had to pay $45.00 for zero services rendered, which he called a "Diagnostic Fee." This fee never came up at any time and was never part of our original agreement.
I believe Mr. Chang's two contradictory versions of events is strong evidence in support of the fact that Compustar cheated me and attempted to cover this up by lying. Liars cannot keep their stories straight because fiction is much harder to recall than reality. Police are well aware of this. That's how they got Susan Smith.
Buyer Beware!
REFERENCES
Credit card chargeback response:
http://talkwarrior.com/scans/compustarpc/compustarpc-chargeback-response.gif
Better Business Bureau Complaint
http://talkwarrior.com/scans/compustarpc/compustarpc-bbb-report-1-of-5.gif
http://talkwarrior.com/scans/compustarpc/compustarpc-bbb-report-2-of-5.gif
http://talkwarrior.com/scans/compustarpc/compustarpc-bbb-report-3-of-5.gif
http://talkwarrior.com/scans/compustarpc/compustarpc-bbb-report-4-of-5.gif
http://talkwarrior.com/scans/compustarpc/compustarpc-bbb-report-5-of-5.gif
